Amid the chaotic bustle of airports, airline lounges provide an oasis of calm and carry with them an air of exclusivity aimed at a specific sub-set of traveller. In this unique ‘captive audience’ environment, a well executed retail service with highly relevant brands and products represents a valuable way to increase retail revenue and deliver an exceptional customer experience.
This led to emergence of the unique In Lounge services we offer today.
In Lounge Shopping
In lounge shopping service, launched in 2021, to enable passengers to request products to be brought to them.
The unique Product Selector provides the ability for leading brands to present a targeted range of their products to passengers all in the comfort of the airport lounge environment. Passengers simply use the Product Selector to request items to be brought to them before they fly.
For retailers, the solution enables them to sell their products to an audience they were previously unable to reach and for customers it adds a new dimension to in lounge customer experience.
In Lounge Payment
In Lounge Mobile Payment solution, launched in 2018, that supports in lounge or out of retailer purchasing.
The challenge in completing a customer purchase of a brands products in lounge or out of retailer has now been overcome. The Mobile Payment solution enables either a single or multiple brand/retailer transaction to be completed in one go with the proceeds split between the brand/retailer.
For retailers, the solution enables them to sell their products to an audience they were previously unable to reach and for customers it adds a new dimension to in lounge customer experience.
