Collect on Return
Collect on Return service, launched in 2024, that supports customers buying products at the airport before they depart to collect on their return, or have delivered.
“If something takes your fancy in departures but you don’t want to take it on your trip, you can arrange to pick it up on your return. Simple!”
“Collect on Return is a free service available to all departing passengers no matter where you are travelling to.
The Collect on Return service is available on all items at all shops in the departure lounge at Heathrow, excluding duty-free alcohol and cigarettes.”
https://www.heathrow.com/at-the-airport/shopping/collect-on-return
In Lounge Shopping & Payment
In lounge shopping service, launched in 2021, to enable passengers to request products to be brought to them.
The unique Product Selector provides the ability for leading brands to present their products to passengers all in the comfort of the airport lounge environment. Passengers simply use the Product Selector to request items to be brought to them before they fly. For retailers, the solution enables them to promote their products to an audience they were previously unable to reach.
In Lounge Payment
In Lounge Mobile Payment solution, launched in 2018, that supports in lounge or out of retailer purchasing.
The challenge in completing a customer purchase of a brands products in lounge or out of retailer has now been overcome. The Mobile Payment solution enables either a single or multiple brand/retailer transaction to be completed in one go with the proceeds split between the brand/retailer.
For retailers, the solution enables them to sell their products to an audience they were previously unable to reach and for customers it adds a new dimension to in lounge or airside retail customer experience.
VIP Lounge
VIP lounge service, launched in 2024, that supports the promotion of services and products to VIP lounge passengers.
“The Windsor by Heathrow is a private, luxury airport service offering a seamless and exclusive way to travel. Arrive at Heathrow and bypass the main terminal, heading straight to your own private lounge, where you’ll enjoy complete discretion and comfort. Indulge in Michelin-starred dining, curated shopping, and personalised service, all while our team takes care of every airport formality. When it’s time to depart, you’ll be driven directly to your aircraft in a private luxury vehicle. Whether arriving, connecting or departing, The Windsor ensures an effortless, stress-free airport experience, tailored entirely to you.”