Collect on Return

Collect on Return

Service to enable passengers to purchase on departure and collect on return, or have items delivered.

The leading edge Collect on Return solution, launched in 2024, digitalises the complete end-to-end process, from point of purchase to collection. Saving huge amounts of resource time and adding a new dimension of security.  Passenger notifications, advanced product tracking and solution reporting help to ensure products are in the right place at the right time and customer experience is maximised.

“If something takes your fancy in departures but you don’t want to take it on your trip, you can arrange to pick it up on your return. Simple!”

“Collect on Return is a free service available to all departing passengers no matter where you are travelling to.

The Collect on Return service is available on all items at all shops in the departure lounge at Heathrow, excluding duty-free alcohol and cigarettes.”

https://www.heathrow.com/at-the-airport/shopping/collect-on-return